Merchant terms of service

These Terms of Service form a legally binding agreement between you (the business or “Merchant”) and Membber Limited, a company being registered in England and Wales (company number: pending), which operates Membber. They govern your use of Membber — including the Membber web tools, the Business app, the customer app and App Clip, Wallet passes, mini-store and checkout, and related services (the “Service”).

By creating a Membber account, ticking the agreement box at signup, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

Membber is a technology platform. Any loyalty rewards, memberships, classes, products and services you offer are provided by you to your customers; Membber is not a party to those transactions and is not responsible for them.

You must provide accurate, complete information and keep it up to date. You are responsible for your login credentials and for everything done under your account. You must comply with all laws that apply to your business, including consumer-protection and data-protection law, and you must honour the offers, memberships and rewards you sell to your customers.

Membber offers a free tier and paid plans, billed per location. The free tier provides a public business listing only — no loyalty features are exposed to customers until you set them up.

Paid plans unlock loyalty, Wallet passes, NFC, bookings, memberships, retention tools and more, as described on our pricing page. For local businesses these are the Club and VIP tiers; for gyms and studios these are the Gym Start, Gym Growth and Gym Pro tiers. The current plan names, prices, billing frequency and included features are set out on our pricing page and in the Business app, and those published inclusions form part of these Terms.

We may change plans, prices and inclusions for future billing periods on reasonable notice. Changes do not affect a billing period you have already paid for.

Paid plans are provided on a subscription basis. Plan fees are billed in advance on a recurring monthly or annual cycle and recur automatically until cancelled.

All payments are processed by Stripe. By saving a payment method, you authorise Membber and Stripe to charge it for your plan, any add-ons, applicable platform fees and any taxes due, and you agree to Stripe’s terms of service.

Separate from your plan subscription, Membber charges a platform fee of 1.5% on member and customer transactions you process through the Service — for example membership billing, class packs, mini-store orders and other payments taken via the Service.

This 1.5% fee is Membber’s margin and is charged on top of Stripe’s standard payment-processing costs. It has no monthly cap and applies to every store type, including gyms. The fee is collected automatically when each transaction is processed, before funds settle to you, and is deducted from the amounts you collect through the Service.

The platform fee is not a charge to your customers and does not change the price they pay. We may change the platform-fee rate for future transactions on reasonable notice.

You may add optional paid add-ons to your account (for example Click & Collect). By purchasing an add-on you agree to its billing terms:

• Recurring add-ons are billed monthly as additional line items on the same subscription as your plan, and recur automatically until removed or your subscription ends.
• Proration: adding a recurring add-on part-way through a billing period charges a prorated amount for the remainder of that period; removing one part-way through credits your account on a prorated basis against future charges. Proration is calculated by Stripe based on the time left in the current period.
• One-off add-ons (for example a migration, setup or own-branded-app fee) are charged once at purchase and do not recur.
• Usage-based (metered) add-ons (for example SMS messaging) are billed in arrears based on your recorded usage during the billing period, at the published per-unit rate.
• Auto-renew and cancellation: recurring add-ons auto-renew with your subscription. You can remove an add-on at any time in the Business app; removal takes effect at the end of the current billing period unless we state otherwise, and the add-on stays available until then.
• No partial refunds: except where required by law or expressly stated, fees already paid for a plan, add-on or platform fee are non-refundable for partial periods or unused time. Removing an add-on stops future charges and applies any prorated credit, but does not refund amounts already charged.

Subscriptions (including their add-on line items) automatically renew at the end of each billing cycle unless cancelled. You can cancel at any time through the Business app or by contacting support. Cancellation takes effect at the end of the current billing period; your access to paid features continues until that paid-through date. No refunds are provided for partial subscription periods.

Stated prices may exclude VAT or other applicable taxes unless indicated. You are responsible for any taxes on your purchases and on the goods, services and memberships you sell to your customers through the Service.

Do not misuse the Service, interfere with its security, upload unlawful content, or use Membber in a way that harms customers, merchants or platform reliability. We may suspend or terminate access for breach of these Terms, including non-payment.

The Service is provided “as is”. To the fullest extent permitted by law, Membber is not liable for indirect or consequential loss, lost profits or data, or for the conduct of any merchant or customer. Our total liability is limited to the greater of the fees you paid us in the three months before the claim, or £50. Nothing limits liability that cannot be limited by law.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer rights that apply to you.

Questions about these Terms or billing? Email hello@membber.com. Legal entity: Membber Limited (company registration in England and Wales pending).